Try Before You Buy FAQ

Select the Try Before You Buy for 7 Days purchase option when adding items to your cart. At checkout, you will not be charged. Authorization for the full amount of your order will be placed on your credit card to reserve funds in the event you choose to keep your items, but you will only be charged for kept items. Your trial begins once the package is delivered, at which point you’ll have the length of the trial to try-on your items at home, decide what to keep, and return the rest. 

You can only use a credit card to check out at this time. 

Yes! Valid discount offers apply to all purchases.

Order credits are processed once a return is fully received and processed by our team. Credits are processed back to the original form of payment at the time of checkout. Depending on your financial institution, the processing times for this can vary. 

The first and most common way your Trial may begin is once you receive your package. We monitor for Carrier updates and when we see your order is delivered you should get a friendly email letting you know that your Trial has begun. Note: if your order is shipped in multiple packages your Trial will start when the first package is delivered; you can also extend your trial by emailing hello@trynow.io to request an extension. 

In addition to the previous experience, our system does also set a deadline based on what we believe to be the most amount of time that your package would need to reach you. This is designed to ensure that your trial begins in a timely manner in the event of an unexpected issue or if the carrier delivering your package were to not properly update your order as delivered.

You can go through the regular returns process outlined here: Little Bug Return Policy

When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your items. An authorization is not the same as a charge in that our systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost of any items kept in the future.

Rest assured that if a refund is required at any point, even after a trial has ended, that refund will be processed. Refunds are processed back to the original form of payment at the time of checkout. Depending on your financial institution, the processing times for this can vary.

TryNow will charge and close your order after your trial + several days for any returns to process. At that point, the authorization will drop and you’ll be charged for the items you kept. Depending on your bank, it can take up to 24-48 hours for your statement to update.